Stagesafe

Customer Care Policy

We aim to meet customers' needs with efficiency, effectiveness, fairness and courtesy. We believe that it is not just down to the delivery of a service, it’s the way it’s delivered that really counts!

We aim to meet customers' needs by:

  • Promising that when a quotation is accepted, the price quoted will be the price charged. No surprises!
  • Providing an efficient, friendly service at all times
  • We will endeavour to meet your requests and expectations
  • Being available during office hours, to give advice, information and support over the phone
  • If you have access to the internet we will always attempt to answer your questions and queries on any heath and safety matter by email
  • Regularly reviewing our service to provide quality and value for money
  • Recognising and respecting the particular and specific needs of some customers
  • Treating all our customers fairly, with respect and sensitivity
  • Dealing with requests and enquiries accurately, promptly and efficiently
  • Demonstrating our commitment to our Equal Opportunities Policy
  • Providing information, advice and support services to customers
  • Respecting confidentiality by holding information relating to customers securely and not releasing it to unauthorised persons or organisations
  • Making every effort to find the answer to a query or, where necessary, referring customers to a relevant person or organisation
  • Offering an explanation if customer's requests cannot be met
  • Insuring that staff are able to develop their expertise and skill
  • Establishing standards of accuracy and efficiency and regularly monitoring our performance
  • Welcoming customer feedback on our services and suggestions for improvement and development
  • Striving to guarantee total satisfaction to all our customers

    • STAGESAFE strictly observes the International Institute Of Risk And Safety Management Code Of Ethics , the Institution of Occupational Safety and Health Code of Conduct and the Production Services Association Code Of Conduct .

    news and more

    Training Courses

    We are running Safety Passport , Fire Safety Awareness , Office Safety and Warehouse & Yard Safety Training courses.

    Contact us for further details.

    Now Available

    The second, fully revised and expanded edition of "Health & Safety Management In The Live Music And Events Industry" by Chris Hannam of STAGESAFE. See the full review here .

    For full details and to order your copy, click here now !

    Association of Independent Festivals

    Association of Stage Pyrotechnicians